What clinics ask us, answered plainly.
Anything else you want to ask before deciding, write to us. We answer the awkward ones too:
The product
Does it work on my phone?
Yes. There are apps for iPhone and Android, and the same Mayel runs on the tablet at reception and on the computer in the office.
Can I bring my customers from a spreadsheet?
Yes. You import them row by row and Mayel gives you a report of what came in and what did not.
Can my customers book online?
Yes. Your clinic has a public page with your treatments and real hours, and a booking lands in your schedule.
Who sees what?
Each person sees what is theirs. The owner assigns one of six roles; every request is checked for clinic membership on the server and sensitive actions are checked by role, so hiding a button is never the only lock.
Where is my data kept?
Everything travels over an encrypted connection, and Mayel runs on Amazon Web Services in its Mexico region.
Does it work in English?
Yes. Each person chooses the language of their own screen, Spanish or English; your clinic keeps its timezone and its currency.
Can it replace a regulated medical record with insurance billing?
No. Mayel is built for aesthetic clinics, not for insurance billing or a regulated medical record. We would rather say so now than after you pay.
Before paying
How does the free trial work?
You get 21 days of MAYEL Pro with everything in it, without a card. Inviting your team does not restart it, and you see on screen how many days are left.
If I choose a plan during the trial, am I charged right away?
Yes, we charge it when you choose it, but the period you pay for starts when your trial ends, so you lose none of your free days. If you choose Esencial, you keep Pro until then.
What happens if the trial ends and I do not choose a plan?
For 7 days you can still see everything, but not change it. After that your account is paused, and your information is kept for 12 months in case you come back. Choosing a plan brings everything back as you left it.
Do you charge per user or per customer?
Neither. You pay for the specialists who take visits: Esencial includes up to 3, Pro includes 5, and each extra one costs $99 a month. Reception, managers and the owner sign in for free, each as themselves.
What is the Founder price?
The first 15 clinics to pay get 20% off for their first 12 months: $559 for Esencial and $959 for Pro a month. It also works with yearly payment. Cancelling ends it.
Can I change plans?
Yes, from your account. Moving to Pro is immediate and you pay only the difference for the rest of the period. Moving to Esencial applies from your next renewal, and what you created with Pro stays readable.
Is there a contract or a minimum term?
No. You cancel from your own account whenever you like and keep access until the end of the period you already paid; there are no partial refunds. The yearly plan is paid up front and lasts twelve months.
What happens if a payment fails?
We charge each renewal 7 days before your period ends. If the card fails, you keep working and we let you know, so you have those days to update it; if it is still unpaid when the period ends, the account is paused until you pay.
Is the public page included?
Yes, in both plans, and so are the apps.
Do you invoice?
Yes. We issue your invoice with the tax details you give us.
I have more than one clinic. Does that cost more?
Each clinic is priced on its own, and you move between them from a single sign-in. Tell us how many you have and we go through it together.
Try it with your own clinic before paying
We set Mayel up with your treatments and your team, you use it for real, and then you decide. No card, no commitment.
Or write to us at support@mayel.app