Book an appointment
Book an appointment in two steps: first who and what, then when.
Reviewed on Saturday, October 24, 2026
1Who and whatCustomer and treatment
2WhenA free time
3BookedIt’s on your schedule
Booking takes two steps: first who and what, then when. Whatever you already chose is kept if you go back to the previous step.
1In the Schedule, tap New appointment.
2In Who is this appointment for?, choose Customer and search for the person.
3In What for, choose the treatment. If they’re coming for more than one, tap Add another treatment.
4In With whom, choose the specialist and tap Next.
5Choose the Day and, in Free hours, tap a time. They already account for the length of the visit and the specialist’s appointments.
6Tap Book appointment.
What MAYEL works out for you
The duration: the visit lasts as long as its treatments add up to.
The treatment plan: if the customer has an open plan for that treatment, MAYEL tells you which session it would be.
The package: if the customer has sessions left in a package, the visit is charged to the package.
Hold a time without a customer
If the person isn’t in MAYEL yet, choose No customer yet, type how to identify them (for example, Mrs. Gómez, Ana’s friend) and tap Hold the slot. Later you can assign a customer from the appointment card.
Can I book outside the clinic’s hours?
Yes. MAYEL warns you and you can tap Book it anyway; who made that call is recorded.
What if the specialist already has an appointment at that time?
MAYEL warns you that the time is taken. You can book anyway and enter a reason; the appointment is marked as Overlapped.
More in Schedule
Reading the schedule
Arrival, start and end of an appointment
Move or cancel an appointment
Did not find what you need?
Write to us and a person from MAYEL will help you, step by step.