Add a customer
Add a customer with just their name and phone number, and fill in their record over time.
Reviewed on Saturday, October 24, 2026
To add someone, all you need is their full name and phone number. The rest of the record fills in visit by visit.
1In Customers, tap Create customer (or New customer from the quick action).
2In Who they are, enter the Full name and the Phone.
3If you have them, add Email address, Date of birth, Gender, Address and Acquisition channel.
4If they’re a minor, fill in Guardian or responsible adult.
5If they’ve already signed their consent, record it in Consent.
6Tap Create customer. MAYEL opens their record.
If MAYEL flags a possible duplicate
MAYEL checks whether someone with the same phone number or email already exists. If it’s the same person, cancel and look them up in the directory. If it really is someone else (for example, two sisters who share a phone), tap Create customer again.
I added someone twice. How do I fix it?
With Merge, from the duplicate record. It brings all their history together into a single record. The Owner, Administrator and Manager can do it.
Can I add my own fields, like skin type?
Yes, in Settings → Customers → Custom fields. They appear on every record from then on.
More in Customers and records
Import your customers
The clinical record
Consents and forms
Before and after photos
Treatment plans and sessions
Did not find what you need?
Write to us and a person from MAYEL will help you, step by step.