Import your customers
Bring in your customers from a spreadsheet or another system, all at once.
Reviewed on Saturday, October 24, 2026
If you already have your customers in another system or a spreadsheet, there’s no need to enter them one by one.
1In Customers, open More actions and tap Import.
2Tap Download template.
3Fill it in. The template’s columns are in Spanish: Nombre completo (full name) and Teléfono (phone) are required; you can also fill in Correo electrónico (email), Fecha de nacimiento (date of birth, YYYY-MM-DD), Género (gender), Dirección (address) and Cómo nos conoció (how they found us).
4Upload the file (.xlsx, up to 1000 rows per file).
5Check what MAYEL understood. If any rows have errors, fix them in your file and upload it again.
6Confirm the import.
Rows with a phone number that already exists aren’t created and are reported as Already existed. If you know they’re different people, check Also create customers that look like duplicates (same phone number).
Who can import?
The Owner, Administrator and Manager.
Can I export my customers?
Yes, with the directory’s export button. The Excel file keeps its columns and values in Spanish, so you can edit it and import it again as is.
More in Customers and records
Add a customer
The clinical record
Consents and forms
Before and after photos
Treatment plans and sessions
Did not find what you need?
Write to us and a person from MAYEL will help you, step by step.