Your customers’ portal
What your customers see with their account: their appointments and their loyalty card.
Reviewed on Saturday, October 24, 2026
Your customers don’t need a password. They sign in with their email and MAYEL sends them a 6-digit code that expires in 10 minutes. A single account works for every business that uses MAYEL.
When they verify their email, their account links itself to the record you already had with that same email, so they see their history without anyone inviting them.
My appointments
The list of their appointments at your business, with treatment, date, time, status and price. They can tap Cancel appointment only if it’s Scheduled or Confirmed and there are more hours left than the Minimum notice you set. If they cancel, the appointment becomes Cancelled in your schedule, with a record that the customer cancelled it themselves.
My card
The loyalty card carries your logo, your name and your brand color, and shows the customer’s number of visits and the date of their last visit. It counts the finished appointments in your schedule on its own: there’s nothing extra to enter.
It activates with the first Finished visit; once they have finished visits, the customer taps Activate my card.
They can save it with Add to Google Wallet or Add to Apple Wallet when those options are available. If not, showing the screen is enough.
The card’s color is your page’s Brand colour. You can preview it with Card in the Preview.
What happens to a deposit if the customer cancels from the portal?
If it wasn’t paid, it’s cancelled. If it was already paid, it stays for you to decide.
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