Team roles
Get to know MAYEL’s six roles, and change someone’s role when their work changes.
Reviewed on Saturday, October 24, 2026
Everyone joins with a role, and the role decides what they see and what they can do. It doesn’t just hide buttons: MAYEL checks the role on every operation, so an action that isn’t allowed is rejected even if someone tries it another way.
Owner: everything: money, reports, settings, team and audit log.
Administrator: the same reach as the owner, including the team and the audit log.
Manager: runs the day and reads every report; doesn’t manage the team.
Front desk: the schedule, customers and money at the counter. Operational reports only.
Specialist: their own schedule and the clinical records of their customers. No money or reports.
Clinical lead: the clinical records of every customer, plus operational reports.
Change someone’s role
1In Settings → Team, open the person’s profile.
2Under Role and access, tap Change.
3Choose the new role and tap Save role.
4Confirm with Change role.
Access changes right away; the person will see their new role the next time they open MAYEL. The change is recorded in the audit log.
How much of a discount can each role give?
Owner and Administrator, up to 100%; Manager, 30%; Front desk, 10%. Specialist and Clinical lead don’t sell.
Why can’t Front desk see Cash flow or Expenses?
Because they show the business’s figures. It’s not a bug: their role doesn’t include them.
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